1. The Booking
A booking is only confirmed once we have confirmed to you the availability of your chosen booking period and we have received your
booking details, a deposit (or full payment if applicable) and Good House Keeping Deposit. We will confirm to you the booking details
and receipt of the deposit, balance and Good House Keeping Deposit either via email or post.
2. Nature of the Agreement
This Holiday Let is granted by the Owner to you for the purpose of a holiday and is not intended to create the relationship of landlord and
tenant between the parties. You shall not be entitled to a tenancy, or to any form of statutory security of tenure either now or when the
Holiday Period ends.
3. Licence to Occupy
The Owner permits you to occupy the Holiday Property as stated in the Booking Form for the Holiday Period for the Holiday Cost and to
the use of the furnishings, kitchen equipment, crockery, glasses, bedding and towels provided in the Holiday Property.
You must pay 30% of the Holiday Cost and any extras when placing the booking. The balance of the Holiday Cost and any extras is due
eight weeks before the Commencement Date. Where a Booking is made less than eight weeks before the Commencement Date the
Holiday Cost and any extras, is payable in full when making the Booking.
5. The Holiday Period
The Holiday Period will commence at 4:00 pm on the Commencement Date and you must have vacated the Holiday Property with Your
Party and effects by 10:00 am on the departure date. Failure to do so will result in you being charged a further day’s proportionate
6. The Good Housekeeping Deposit
The Good Housekeeping Deposit of £100.00 is payable in full when paying the balance of the holiday cost. The deposit will be held by the
owners to be applied against the reasonable costs of repair, replacement and cleaning of furnishings, kitchen equipment, crockery, glass,
bedding and towels damaged or soiled otherwise than by usual wear and tear during the Holiday Period by you or other members of your
Party. The balance of the Good Housekeeping Deposit will be returned to you within 21 days of the Departure Date. Where such costs
exceed the Good Housekeeping Deposit you will pay such excess to the owners within 14 days of being notified of the excess.
The owners will issue to you a code for a secure key safe located at the property prior to the Commencement Date. You must return the
key to the safe on the Departure Date. If you lose a key you will replace it and pay the reasonable costs of having the replacement cut or
alternatively the cost of replacing the key will be deducted from the Good Housekeeping Deposit.
8.1 Electricity and oil are included where applicable in the Holiday Cost. The Owner reserves the right to charge you for any excessive
use of electricity and oil where applicable.
8.2 Fuel for the stove is not provided. If inappropriate fuel is used on the stove you will be liable for the cost of making good any
8.3 The property provides free wireless broadband access. Whilst every effort is made to maintain this service, there may be loss of
service due to, but not limited to, faults on the phone line or faults with the providing Internet Service Provider. We cannot be held liable
for any loss of this service during your stay, though we will endeavor to trace and rectify any faults as quickly as possible.
9.1 Travel cots, where supplied, are only supplied with the manufacturers mattress. All baby bedding and linen must be provided by
9.2 The Owner will not be responsible for providing food, washing up liquid, dishwasher and washing machine powders.
9.3 Clean bed linen and towels will be provided during the Holiday Period.
9.4 One standard size bath towel and one hand towel are provided for you and each member of your Party. A minimum charge of
£10.00 per towel will be deducted from the Good Housekeeping Deposit in respect of each towel lost or damaged.
The Holiday Property must not be used except for the purposes of a holiday by you and your Party, which should not exceed 4 people
during the Holiday Period and not for any other purpose or longer period.
11. Your Obligations
. allow the Owner access to the Holiday Property at all reasonable times and in the case of emergency at all times with or without you or
your Party being present to enable maintenance work to be carried out and to enable the Owner to comply with all relevant statutory
requirements and the requirements of all regulatory bodies to which the Owner belongs relating to the Holiday Property.
. keep the Holiday Property and furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition and
be responsible for repairing any damage;
. not cause any damage to the walls, doors or windows of the Holiday Property.
. not do anything that may reasonably be considered to cause a nuisance or annoyance to the Owner or to any other occupier of
adjoining or neighbouring premises;
. not do or permit any act that would make any insurance policy on the Holiday Property void or voidable or increase the premium.
12. Early Termination
This Holiday Let may be determined before the end of the Holiday Period by the Owner giving you notice only in the event of you or a
member of your Party being in material breach of the terms of these Terms and Conditions or by reason of fire or some other catastrophic
event of the type covered in a comprehensive insurance policy. In the case of determination otherwise than by reason of your default or
the default of a member of your Party the Owner shall return to You the appropriate proportion of the Holiday Cost attributable to the
unexpired remainder of the Holiday Period and the balance due of the Good Housekeeping Deposit.
13. Cancellation by the owner
The Owner reserves the right to cancel the Holiday Let where circumstances cause the Holiday Property to become unavailable during the
Holiday Period. In such circumstances all monies will be returned in full and the owners shall not be under any other liability.
14. Cancellation by You
Holiday cancellation insurance is not provided by the owner and is not included in the price of the holiday. You should therefore satisfy
yourself that holiday/travel/cancellation insurance appropriate to your own circumstances is available from a source regulated by the
Financial Services Authority.
14.1 If you cancel the Holiday Let, You are still liable to pay the balance of the Holiday Cost.
14.2 The Owner will seek to re-let the Holiday Property at the best possible price for the Holiday Period (but not necessarily at the
Holiday Cost advertised in the website). If the Holiday Property re-lets for the Holiday Period, monies received by the owner will be used
to refund you for the Holiday Cost paid less an administration Holiday Cost of £25.00, any extras already paid and a handling charge of
£50.00. This refund will be made within two weeks of the Holiday Period.
14.3 No refunds will be given for cancellations made within the four week period prior to the Commencement Date of the Holiday
15. Brochure and Website Accuracy
Details of the Holiday Property given in brochures and websites are accurate at the time of printing/publishing. The owner reserves the
right to make alterations to their brochure/website at any time and shall endeavour to inform the holiday maker of any such alteration.
The Agent cannot accept responsibility for any changes or closures to area amenities, attractions or services offered by a third party
mentioned in the brochure/on the web site.
16. Lost Property
We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. If made aware by you the owner
will retain any items left at the Holiday Property for a period of 28 days from the Departure Date. Items will be returned to you if
requested, at a cost of £10.00 plus postage and packing. The owner does not accept responsibility for the safe carriage of any items
returned. Items of food and drink will not be returned.
No additional charge will be made for payments made by debit card or cheque. If you opt to pay for anything by credit card, a 2.75%
surcharge will be levied.
Dogs are permitted in the Holiday Property by prior agreement with the owner. Dogs are not allowed onto the furniture or into bedrooms
and are not to be left alone in the Holiday Property. At the Departure Date no sign that the pet has been at the Holiday Property shall be
evident and no nuisance or annoyance shall be caused by the pet to the neighbours. No guarantee is given that the Holiday Property will
have an enclosed garden or other means to secure the pet outside.
Any difficulties you have on holiday must be reported to the owner/housekeeper straight away so that your reasonable holiday
expectations may be met. This is the quickest way of resolving problems that might occur. Problems of a transient nature should be raised
straight away as they cannot be rectified after your holiday. If you return home before telling anyone of your difficulties then we cannot
accept any liability.
The Owner can not accept responsibility or pay any compensation where the Holiday Let is frustrated in circumstances amounting to
force majeure, including events such as the destruction and damage of the Holiday Property through fire, flood, explosion, storm or
weather damage or adverse weather conditions, neighbouring building works, burglary, criminal damage, riot or civil strife, industrial
action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, non-availability of public transport,
destruction/interruption of utility services, epidemic, temporary invasion by pests and/or similar situations beyond the control of the
Owner either before the Commencement Date or during the Holiday Period.
In the event of an Electrical appliance breaking down, it will be repaired as soon as possible. We will not pay compensation in such
Vehicles are parked and left at the Holiday Property entirely at your own risk.
No liability is accepted by the Owner for access difficulties to the Holiday Property caused by weather conditions affecting public roads.
23. Water Supply
The Owner can not accept responsibility for water shortages caused as a result of drought conditions, an act of omission of the relevant
utility operator or any other cause outside the control of the Owner.
The use of amenities are offered entirely at your own risk and no responsibility can be accepted for injury, loss or damage to you or
members of your Party.
25. Refuse Collection
You are required to put refuse/recycling adjacent to the main road to await Tuesdays collection, in accordance with the instructions left at
the Holiday Property.
26. Data Protection
The owner uses the information you provide for the purpose of providing holiday services to you and your Party and also for related
purposes of administration,
The owners use of that information is subject to the Data Protection Act 1998. You and your Party have a right of access under data
protection legislation to the personal data that the owner holds about you and your Party.